0 Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials (information or software) on GB.INC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
   1. modify or copy the materials;
   2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
   3. attempt to decompile or reverse engineer any software contained on GB.INC's web site;
   4. remove any copyright or other proprietary notations from the materials; or
   5. transfer the materials to another person or "mirror" the materials on any other server.
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by GB.INC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

1. The materials on GB.INC's web site are provided "as is". GB.INC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, GB.INC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall GB.INC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on GB.INC's Internet site, even if GB.INC or a GB.INC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on GB.INC's web site could include technical, typographical, or photographic errors. GB.INC does not warrant that any of the materials on its web site are accurate, complete, or current. GB.INC may make changes to the materials contained on its web site at any time without notice. GB.INC does not, however, make any commitment to update the materials.

6. Links

GB.INC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by GB.INC of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

GB.INC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to GB.INC's web site shall be governed by the laws of the State of Indonesian without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Read more

0 Five Smart Words To Use With Angry Customers

In the course of your lead generation work, you might have encountered more than one case where customers give you a call, expressing their displeasure in the service or product that you gave them. You might feel like you are in real trouble. The bad news? You really are. At worst, it can have a negative impact on your ability to get B2B leads in the future. But there is no need to panic on this. Come to think of it, mad customers is an opportunity for your business to show how committed you are to them.

To do that, you only need to say a few things in their favor:

1."I'm sorry" this is the most basic line you have to say to customers. These have the effect of calming them down enough for you to handle their problem. Besides, this shows them that you are also compassionate about their concerns. Your telemarketing representatives should be trained to respond to customers with these words.

2."We'll solve this together" this is a good line to say to customers in trouble. Showing them your willingness to assist them. Remember, your customers are mad because they have a problem, and that they need help. And the reason they are turning to you is because they could not find anyone who can help them. You should be there to assist them in that regard.

3."For you, what is a fair and reasonable solution?" this opens up communication channels with customers. More often than not, when you open your discussion with these lines, they are more than willing to negotiate. You just give them the opportunity to discuss solutions with you.

4."Are you satisfied with our solution, and will you still do business with us in the future?" this is a good question that you can use to gauge the success of your service to your customers. If your customer says no in either or both questions, then it means you still have work to do. Try following it and you will be able to save these sales leads from moving to your competitors.

5."Thank you" this is one of the most powerful words that you can use to smooth the ruffled feathers of your customers. Come to think of it, it is really appropriate. Customers have a problem, they still took the effort to call, they did what you asked them to do, and did not immediately turn to your competitors. You should be grateful they gave you a chance to fix the mess that your offer might have created.

Of course, these words and phrases are not magic spells that you can use with any disgruntled customer. But these are good stuff to start on. If you want to ensure that your lead generation campaign would still succeed in the future, you have to make sure that the sales leads you have now will not be lost. They are investments you should value very well.

Belinda Summers works as a professional consultant. She helps businesses increase their revenue by lead generation and appointment setting services through Telemarketing. To know more about this visit: http://www.callboxinc.com/

Read more